Last updated: November 2026.
1. Who we are
The website www.ecoclimo.com and EcoClimo services are provided by BTPNE, a French simplified joint-stock company (SAS) with share capital of €5,000, registered with the Créteil Trade and Companies Register (RCS) under number 853 011 286 (SIRET 853 011 286 00012, EU VAT number FR46853011286), whose registered office is at 8 bis rue de la Côte d'Or, 94500 Champigny-sur-Marne, France. EcoClimo is a trading name of BTPNE.
To reach us: +33 9 83 30 98 07 or contact@ecoclimo.com.
2. Purpose and acceptance
These terms apply to the use of the website and to all services ordered from EcoClimo by private customers and businesses alike: servicing, cleaning and disinfection, installation, repair and advice for air conditioners and air-to-air heat pumps in Île-de-France.
Any online booking or acceptance of a quote constitutes acceptance of these terms, in the version in force on the day of the order. Any specific conditions set out in a signed quote take precedence over these terms.
3. Quotes and orders
Installation, repair and advice
These services are subject to a free, no-obligation quote, drawn up after discussing your needs and, where necessary, a technical survey. The quote sets out the work, the equipment supplied, the price including VAT and how long the quote is valid. The order becomes binding once we receive the accepted and signed quote, together with any deposit it specifies.
For repairs, the technician first diagnoses the fault and then provides a quote: no repair is carried out without the customer's approval.
Servicing
Servicing is offered at an upfront price and can be booked directly on the booking page: €130 including VAT for one indoor unit and one outdoor unit, €40 including VAT for each extra indoor unit and €70 including VAT for each extra outdoor unit, with no call-out charge in Île-de-France. These prices include the reduced VAT rate of 10%, which applies to homes completed more than 2 years ago; otherwise, the applicable rate is charged and the price adjusted accordingly.
The customer is responsible for the accuracy of the information provided (number and type of units, address, access). If the installation found on site differs from the booking, the technician informs the customer and, with their agreement, the price is adjusted in line with the rates above.
4. Booking and paying for servicing
When booking, the customer chooses a time slot and a payment method:
- pay on site on the day of the visit, by cash or bank transfer, at no extra cost;
- pay online by card, through our secure payment provider Stripe, with a bank fee of 3.5% of the price including VAT, shown before you confirm.
The booking is confirmed by e-mail. EcoClimo never has access to full card numbers, which are handled solely by Stripe. An invoice is issued after each visit.
For installation, repair and advice, payment terms and instalments are set out in the quote.
5. Rescheduling and cancellation
The customer may reschedule or cancel their appointment free of charge up to 24 hours before the booked slot, by e-mail or phone. If payment was made online, cancellation within this period is refunded in full, bank fee included.
After that deadline, the customer should contact us as soon as possible and we will find a new slot together. These provisions do not affect the consumer's right of withdrawal described below.
If EcoClimo has to move an appointment (bad weather, technician unavailable), we let the customer know as early as possible and offer a new slot; the customer may also cancel at no cost.
6. Consumers' right of withdrawal
Where the contract is concluded at a distance (online booking, quote accepted by e-mail) or off-premises (quote signed at home), the consumer has 14 days from the conclusion of the contract to withdraw, without giving any reason, under Articles L221-18 et seq. of the French Consumer Code.
To exercise this right, simply send a clear statement to contact@ecoclimo.com or by post to our registered office; the model withdrawal form is available on request. Any sums paid are refunded within 14 days of receipt of the request, using the same payment method.
If the customer wants the service to start before the 14-day period ends, they must make an express request. In that case:
- if they withdraw after the service has started, they pay an amount proportionate to the service already provided;
- if the service has been fully performed before the period ends, at their express request and with their acknowledgement that they lose their right, they can no longer withdraw (Article L221-28 of the French Consumer Code).
Urgent repair work expressly requested by the consumer at their home is also excluded from the right of withdrawal, within the limits set by law.
7. How visits are carried out
The customer provides free and safe access to the indoor and outdoor units (ladders or access platforms are not included unless stated in the quote; permission to access common areas or the roof where needed). In a shared building (copropriété), it is the customer's responsibility to obtain any required approval before an outdoor unit is installed.
Our technicians hold the refrigerant handling certificate (attestation de capacité). Every handling of refrigerant is recorded on an intervention sheet. A written report is provided after each visit.
If the technician finds a hazard or a non-compliant installation, they may suspend the work and will inform the customer.
8. Legal guarantees
For equipment supplied, including its installation when carried out by EcoClimo, the consumer benefits from the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) for 2 years from delivery, and from the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code) for 2 years from discovery of the defect. These guarantees are in addition to any commercial warranty from the manufacturer.
For servicing and repair work, EcoClimo undertakes to carry out the work with care and in line with good professional practice. Any complaint may be sent to contact@ecoclimo.com.
9. Liability
EcoClimo is responsible for the proper performance of its services. It cannot be held liable where damage stems from using the unit against the manufacturer’s instructions, work by a third party, lack of maintenance attributable to the customer, inaccurate information provided when ordering, or force majeure.
Information published on the website is for guidance only; only a signed quote or a confirmed booking is contractually binding.
10. Complaints and mediation
If a problem arises, the customer should first contact EcoClimo at contact@ecoclimo.com so that an amicable solution can be sought.
Under Articles L611-1 et seq. of the French Consumer Code, a consumer customer may use a consumer mediator free of charge to resolve the dispute amicably; the mediator's contact details are available on request.
11. Governing law
These terms are governed by French law. Failing an amicable settlement, disputes will be brought before the competent French courts; consumers retain the right to bring proceedings before the court for the place where they live.
12. Use of the website
The website is free to access. Users agree to provide only accurate information and not to interfere with the proper functioning of the site. Website content (text, images, logo) is protected; any reproduction without written permission is prohibited. EcoClimo strives to keep the website available but cannot guarantee uninterrupted access.
13. Personal data
Data controller
BTPNE (EcoClimo), 8 bis rue de la Côte d'Or, 94500 Champigny-sur-Marne, France — contact@ecoclimo.com.
Data collected
Surname, first name, address of the visit, phone number, e-mail address, information about your units (number and type, refrigerant type, charge, visit dates), the content of your messages and your order history. Card details are collected directly by Stripe.
Purposes and legal bases
- preparing your quotes and answering your requests: pre-contractual steps taken at your request;
- managing your bookings, visits and payments: performance of the contract;
- providing active vigilance follow-up (contacting you before the next season and before any leak check falls due): EcoClimo's legitimate interest in following up on the units it services, which you may object to at any time;
- issuing and keeping invoices and refrigerant intervention sheets: legal obligations;
- measuring website traffic: consent.
Retention periods
- quote requests not followed by an order: 3 years from the last contact;
- customer data and active vigilance follow-up: for the duration of the business relationship, then 3 years after the last visit;
- invoices and accounting records: 10 years;
- audience measurement cookies: 13 months maximum.
Recipients
Your data is accessible only to EcoClimo staff and our technical processors, within the scope of their tasks: Brevo for sending e-mails (confirmations, follow-up), Stripe for online payments, Hetzner Online GmbH for website hosting, and Google for audience measurement. Some providers may process data outside the European Union; such transfers are covered by the safeguards provided for in the GDPR (adequacy decision or standard contractual clauses). Your data is never sold.
Your rights
Under the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi « Informatique et Libertés »), you have the right to access, rectify, erase, restrict and port your data and to object to its processing, as well as the right to withdraw your consent and to set instructions for what happens to your data after your death. Write to contact@ecoclimo.com; proof of identity may be requested in case of reasonable doubt. You may also lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).
14. Cookies
The website uses cookies that are strictly necessary for it to work and, subject to your consent, Google Analytics audience measurement cookies, which help us understand how pages are visited so we can improve the site. You can refuse or delete these cookies at any time in your browser settings; refusing them does not prevent you from using the site.