Frequently asked questions

The price is fixed and shown before you book: €130 including VAT for one indoor unit and one outdoor unit. Add €40 including VAT for each extra indoor unit and €70 including VAT for each extra outdoor unit. These prices include the 10% VAT rate that applies to homes more than 2 years old. There is no call-out charge anywhere in Île-de-France. Book a slot.

They clean and disinfect the indoor unit (filters, coil, fan), check that condensate drains properly, inspect the outdoor unit and take the main operating readings. Afterwards you receive a written report with their findings, readings and advice. Full details are on the servicing and cleaning page.

Once a year is enough for most homes, ideally before summer, or before winter if your unit also provides heating. A busy shop, a kitchen or a dusty environment may call for more frequent visits. Find more guidance on our air conditioner servicing page.

The European F-Gas Regulation requires a periodic leak check on equipment whose refrigerant charge exceeds a threshold expressed in tonnes of CO2 equivalent. Any handling of refrigerant must be carried out by a technician holding a refrigerant handling certificate (attestation de capacité), as all our technicians do. Below that threshold, servicing is not compulsory, but it is strongly recommended for energy use, lifespan and air quality.

It is the follow-up we provide after every visit. Your unit is logged (visit date, refrigerant type, charge) and we get back in touch before the next season, and before any leak check falls due. There is nothing for you to note down or remember. Learn more.

It starts with a technical survey: rooms to cool, position of the units, pipe routes and electrical supply. You then receive a detailed free quote. Once you accept it, we agree an installation date together, depending on the season and how complex the job is. See installation or request a quote.

Often yes, but approval from the copropriété is usually needed when the outdoor unit is visible on the façade or sits on a common area. We provide the information you need for the application (position, dimensions, technical data sheet). Managing agents and residents' committees can also contact us about servicing several flats.

We usually visit within 24 to 72 hours, depending on the season and your area. The technician first diagnoses the fault, then gives you a quote before any repair: nothing goes ahead without your approval. We aim to repair before suggesting a replacement. Request a repair.

Yes. Alongside homeowners and tenants, we look after shops, restaurants, practices and offices for the servicing, installation and repair of their air conditioners. We fit our visits around your opening hours. Describe your installation using the contact form to receive a free quote.

For servicing, you choose when you book: pay on site by cash or bank transfer at no extra cost, or pay online by card with a 3.5% bank fee. For installation or repair work, payment terms are set out in the quote.