Your unit has a record with us
At the end of every visit, your air conditioner is logged in our follow-up system: date of the visit, model, number of indoor and outdoor units, type of refrigerant and the charge measured. The readings taken and the technician's notes are attached. On the next visit, the technician already knows the installation and can compare figures year on year. A drop in performance or a slow leak is therefore spotted much earlier.
We contact you at the right time
There are no dates for you to remember. Before the heating or cooling season, we offer you a servicing slot. If your installation is subject to a periodic leak check under the European F-Gas Regulation, we let you know before it is due. You remain free to accept, postpone or decline: this is a service, not a compulsory subscription.
Priority if something breaks down
Customers in our follow-up get priority scheduling when a fault occurs. Because the history is already on file, diagnosis is quicker and the technician arrives better prepared, with the most likely parts. For a current fault, go to our repair page; to join the follow-up, simply book a first service. Every visit also produces a written report that feeds into this history, so each new appointment builds on the last one.