The role
Based at our office in Champigny-sur-Marne, you are the first point of contact for our customers and the conductor of our technicians' rounds. You build area-based schedules that cut travel and honour the arrival times customers choose online. You also run our active vigilance follow-up.
Your tasks
- Answer calls and emails from homeowners, tenants and businesses.
- Confirm appointments booked online and organise rounds by geographical zone.
- Fit urgent repairs into the schedule according to priorities.
- Contact followed-up customers before the season and before a leak check is due.
- Send reports and invoices, follow up on pending quotes.
- Keep the unit history up to date in our management software.
Your profile
- Background in sales, administration or business management; two years of higher education appreciated.
- Experience in scheduling or customer service, ideally in a technical trade.
- Comfortable with digital tools and maps.
- Clear speaking voice, good listening skills and patience on the phone.
- Thoroughness and the ability to juggle several requests at once.
What we offer
- Full-time permanent contract, 35 hours, daytime hours.
- Salary of €2,200 to €2,700 gross per month depending on experience.
- Health insurance, meal vouchers, half of your public transport pass covered.
- A close-knit team and a central role in service quality.
To understand what you would be running, read our active vigilance page and our service area page.